What could go wrong?
We hope that nothing will go wrong. We are a reputable service with thousands of completed orders on the track record. Judging from a low refund rate among customers (less than 1% of clients apply for money-back), we can say that it is safe to order assistance from us.
However, some customers may be too demanding when it comes to quality or vice versa. For example, if you need a simpler English wordstock in your paper, notify us about it. We’ll ask your expert to adhere to your writing style so that your teacher won’t get suspicious when reading your paper. If you do not notify us about this requirement and then request a refund grounded on this claim, it will not be satisfied.
If your paper has major mistakes or plagiarism or is written on a different topic or per another brief, feel free to apply for a refund. Contact our manager to assist you and make your refund request official.
What is the investigation process?
After you submit your refund claim, we will start an investigation process to check its eligibility. What went wrong with your order? Why do you think you are entitled to a refund? Tell us, and we’ll initiate an immediate investigation process to determine whether your refund claim is sufficient.
Please share any information that might be useful during the investigation process with the manager (screenshots, comments, messages to your writer, etc.).
What should you do from your side?
Provide proof that your work has major inconsistencies and must be refunded. Opinions vary. If you ground your dissatisfaction on your subjective opinion only, it is a poor claim for a refund. Describe exactly what dissatisfies you about the writing outcome provided by our expert. If the problem is with plagiarism, please attach screenshots and links to similarity reports that prove plagiarism in the text. If the writer didn’t follow your instructions, state how your requirements were misinterpreted. It will boost the investigation process and help us evaluate your order more thoroughly.
What can we do from our side?
From our side, we will do our best to accelerate the investigation process and find out what went wrong with your order. In the meantime, we still encourage you to try free revisions. The expert will verify your order and fix any triggers that cause your dissatisfaction. You can request as many revisions as needed within 14 days. However, if your order has more than thirty pages, you can use free corrections for one month since the order delivery.
Of course, if you are assured that your displease with the result cannot be fixed with free revisions, we will investigate your complaint and refund money quickly. Don’t worry. We take care of our customers and respect the trust they’ve granted us with. If we fail to deliver as promised, the least we can do is return your payment.